1. | Requesting work | | | All new clients are required to complete and return a work agreement prior to commencing
an assignment. This will include agreed timescales for work and that the client accepts the
terms and conditions.
Clients need to complete the contact form for requesting work giving as much detail as possible.
All work will be completed on 90gsm paper unless otherwise requested. Work will be billed
in hourly rates (in 15 minutes increments).
All work will be proof-read for errors before being returned but the final proofing will
remain the responsibility of the client. Any work returned within 48hrs will be
corrected free of charge. Any substantial amendments/additions to work will incur
the standard hourly rate.
Work will be returned to clients by 1st class post/email (postal charges to be met by
the client). It is recommended that certain items by insured as liability for loss of any
items will remain with the client.
Completed work will be retained on file for 5mths, after which it will be destroyed
(unless client request otherwise).
Any work required on Saturday/Sunday/Bank Holidays will incur a charge of £20 a hour.
| | 2. | Confidentiality | | | Client confidentiality is guaranteed at all times and your details will never be passed
onto a third party. We will be happy to sign a confidentiality agreement if required by
a client.
We use up-to-date virus checking and spyware detection and all clients work is
backed/stored on separate software.
| | 3. | Payment | | | New clients are requested to pay a 50% deposit of the final cost of work.
The balance to be paid 7 working days after completion of work.
Existing clients will be invoiced within 7 working days of completion of work and
payment is required within 7 working days after receipt of invoice.
NB:Retainer agreements can be arranged for clients who can guarantee regular
monthly work assignments.
Payment can be made by:
Cheque: to Assist-U (with cheque guarantee no)
BACS : see invoice for payment instructions
Paypal: please email for payment details myrtle@assist-u.co.uk
| | | _____________________________________________________________________________________________________ | | | ©Assist-u 2008 | | | | | | | | | | | | |
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